Super Admin Pack – Everything You Need to Know

  • Updated

Introduction

Purpose of this guide: To give Super Admins a one-stop resource for managing and supporting their organisation in VendorPanel. 

The Super Admin is the highest-level end-user profile available on the VendorPanel platform. This role gives you full access and control across your enterprise environment.

You can find an overview of the role here: Super Admin Role Overview

Key Terms

GTM (Go to Market) - where you manage RFQs and tenders.

CORE Modules include, but may not be limited to:

  • Procurement Planning
  • Advanced Evaluations
  • Contract Management (Lite or Advanced)
  • Freedom of Information
     

Helpful Articles for Your Daily Activities

We’ve also gathered some additional resources we think will be useful as you get started:

Overview of Requests & Tenders
Enterprise Reports Guide
Inviting New Administrators/Managers
Creating a Supplier List
Creating a New Local Group

Please note: Once you open any of the articles above, you’ll also see additional related articles listed on the left-hand side under the heading ‘Articles in this section.’"
 

Best Practices & Tips

  • Regularly review local groups and supplier lists.
  • Encourage users to complete training modules.
  • View Enterprise Reports, for deeper insights.

Getting Further Help

Support Ticket Access

We can also provide you with access to Zendesk tickets, so you’ll be able to view the support requests created both by you and your colleagues. If you would like to request this access, please contact your Customer Success Manager.

Key Contacts

Account Manager – for anything commercial or contractual.
Customer Success Manager – for operational support.
VendorPanel Support – for help with using the platform. You can reach us at support@vendorpanel.com.au or via the live chat option.

Training Academy

The Training Academy is a module that provides a library of videos designed to help you learn how to use the different modules available in VendorPanel. The available training videos cover buyer and supplier management, reporting, local group management, advanced contracts, advanced evaluations, and more.

Enterprises with access may navigate to the module through the Rubix menu. Where access has not been provisioned, authorized representatives must contact the assigned Customer Success Manager or Account Manager to request enablement.