General Information

Essential details about our general functionality, policies, and product updates.

How to set up Two-Factor Authentication (2FA)
Two-Factor Authentication (2FA) is an extra layer of protection used to ensure the security of user accounts beyond just a username and password. It requires an additional ...
VendorPanel Status Pages
Our status pages are the quickest way to identify any reported issues occuring on the VendorPanel platform. VendorPanel manages all incident communications via our status ...
Using your Home page
Home is a one-stop shop for everything related to your procurement and contract management, providing a central entry point as well as a place for staff to go to access adv...
Using Help Centre Search
The Help Centre contains articles related to functional elements of the VendorPanel platform and modules. Searches in the Help Centre do not surface specific requests, resp...
VendorPanel Product Training
VendorPanel offers clients the option to subscribe to an annual training package, offering significant savings over training that is booked on an ad hoc basis. In addition ...

Announcements

Support Changes - July 2023: Status Page
Please note These changes are effective from the 31st of July 2023. A new VendorPanel systems status page will be launched for use by all VendorPanel users. The objective ...
Support Changes - June 2023: Phone Support
Please note These changes are effective from the 30th of June 2023. Due to the significant adoption of Chat based support by our users, we have identified that contact to ...
Support Changes - July 2023: Help Widget
Please note These changes are effective from the 31st of July 2023. Our help widget takes prominent place within the VendorPanel system and our help centres to deliver at-...

Enhancements to Advanced Evaluations delivered in January
January 2025 Over the last couple of months, one of our core focuses has been improving the usability and enhancing some of the functionality in Advanced Evaluations. Many ...
Contract drafting and versioning
October 2024 With this release we're delivering one of the most highly requested features to Advanced Contract Management we've received - the ability to generate a draft c...
Enhancements delivered in October
October 2024 Enhancements to Procurement Planning Live updates to the plan from Go to Market The details of a live market Request are now updated in real time on a second t...
New KPI functionality to Contract Management
September 2024 KPI Uplift In response to customer feedback, we've uplifted the KPI functionality in Contract Management to both increase the utility and improve usability. ...
Enhancements delivered in Spring
September 2024 Quick delete of criteria / questions in Procurement Planning The Criteria Library enables Administrators to provide RFx criteria and question templates for b...
Deepening integration with finance
September 2024 Validating contact details We've deepened the integration between Contract Management and customer finance systems by enabling an automated validation proces...

October 2022 Releases
Navigation via the Rubix The Rubix enables users with multiple modules to quickly navigate to the area of the platform they need to be in to conduct their work. We’re mak...
September 2022 Releases
Social Impact Badges - Coming Soon! These badges give buyers the information they need to make the best decisions for strategic procurement with a positive social impact. S...
August 2022 Releases
In this update: Improvements to Supplier Selection Pre-Market Approval by Value Threshold Minimum Supplier Requirement by Value Threshold Procurement Home Improvemen...
July 2022 Releases
New Product Now Available: Freedom of Information Management Do you know much about your state or council's freedom of information requirements? There are many rules that n...
June 2023 Releases
In this update: Incomplete Supplier Profiles on Marketplace (Includes Survey) Procurement Home Incomplete Supplier Profiles on Marketplace (Includes Survey) To impro...
May 2022 Releases
In this update: Coming soon - Tailored Pre-Market Approvals Advanced Evaluations Pilot Coming soon - Tailored Pre-Market Approvals This new functionality will allow...

Requesting Digital Signatures through DocuSign
VendorPanel has an integration with DocuSign that works with our approval functionality to facilitate the electronic signing of important documents. This is most commonly u...
DocuSign Connect - Instant updates
DocuSign Connect allows for DocuSign to provide real-time updates to VendorPanel Core approvals on the status of signatures on documents, enabling these changes to immedia...
External Approvers
Non-system users are able to participate in system approvals, however because of the inherit restrictions, there is a different interface when dealing with these approvers....
Escalation Based on Individual Approval Limits
The standard approval route setups define a set of approval thresholds per role, however it may be the case that specific individuals also have limits on what they are able...
Approval Emails
There are options at multiple points for emails to be sent out throughout the approval process. Each email will typically include information about what the submission is, ...
Approval History
One of the great benefits of running approvals through Nimblex is that a clear, searchable history of approvals is created. The Approvals dashboard provides a window to loo...

Troubleshooting Guide: Log in / password problems
As with any system, users may encounter issues logging into the platform. This problem is generally easy to resolve. The below guide will provide you with the most common r...
User can't login and/or account locked
This is a troubleshooting guide for when a user can't login and/or they are locked out of their account, and the organisation has access to CORE modules. CORE Modules inclu...