The Vendor Admin is the Supplier account that manages the supplier list for their company and is listed as the primary contact. Suppliers are unable to update which account is the Vendor Admin themselves, this can be only done by the organisation that manages the Supplier List. The Super Admin and the Panel Administrators have the ability to update the Vendor Admin for a company's profile on their internal Supplier Lists.

When updating the user set as the Vendor Admin for a Supplier's profile on one of your enterprise supplier lists, you can set an existing Colleague to be the new Vendor Admin, or you can enter the email address of the new Vendor Admin.

It's best practice to invite the new Vendor Admin as a Colleague first and promote them once they register. Having an existing colleague made the new Vendor Admin helps keep the link between the supplier profile on the supplier list.

Colleagues can either be invited by the existing Vendor Admin in their own account, or a Panel Administrator can invite a colleague on behalf of the Vendor Admin. You can find instructions on how to do that here: Inviting a Colleague to a Supplier Profile on behalf of a Vendor Admin.

Please note the following:

• When updating the Vendor Admin, the new Vendor Admin may need to re-provide compliance, qualification, and rate card details. This information is stored within the existing Vendor Admin's account and cannot be transferred over to another account.
• Please check if the new Vendor Admin is not already managing the same list for a different business entity. Accounts can only hold one unique profile on a supplier list.
  
  • If you update the Vendor Admin to an account that is already managing a profile on the list, those two profiles will be merged together (see more information below).

Updating the Vendor Admin for a Supplier

1. Select Enterprise Supplier Lists under the Admin Tools menu (either in the top menubar or on the homepage on the left-side menu).
   
   
   
   
2. Click on the number in the Suppliers column against the list the supplier is registered on, and you will see the suppliers on that list.
   
   
   
   
3. Find the supplier in the list, click on the blue arrow on the right next to the relevant Supplier and select Administrator.
   
   
   
   
4. If the new Vendor Admin is registered as a Colleague then you can select them in the list. If not, you can select the 'Other' option and enter their email address in the provided field. Click on the Continue button.
   
   
   
   
5. In the next and final step, you may need to confirm whether the existing Vendor Admin should become a colleague of the new Vendor Admin.
   • If the existing Vendor Admin has either complete or draft responses to RFx's posted to the supplier list, then they will automatically remain a colleague so this information is not lost.
     
     
     
     
   • If they do not have any response history, then you will need to select Yes or No for the existing Vendor Admin to become a colleague. It's best practice to select Yes and they can be removed as a colleague in future if required.
     
     
     
     
6. Once you've made your selection click on the Finish button. You'll need to click on the OK button on the warning message to complete the update.
   
   While the system is processing the update you will see the Finish button change to 'Submitting'. Please do not navigate away from the page while it is still processing.
   
   
   
7. Once the update has been completed you should receive a confirmation message on the screen.
   
   

Merging Duplicate Profiles Together

In some cases, you may end up with two profiles for the same company on one list. These will be independent profiles that are likely not connected to each other. This can cause confusion for Buyers using the list.

To merge the two profiles together, you will first need to determine which profile will act as the sole Vendor Admin and primary contact moving forward and which account will remain as a colleague.

Against the profile that will be a colleague moving forward, click on the action arrow next to the relevant supplier, and click on 'Administrator' as per above.

Set the new Vendor Admin on this profile to be the email address of the other profile for the supplier which is going to be the sole Vendor Admin moving forward.

Once confirmed, this will merge this duplicate profile into the sole Vendor Admin's profile and will set the duplicate profile as a colleague instead.