The Buyer's Decision on a Supplier's Response

  • Updated

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Buyers will set an Expected Decision Date when they create a Request or Tender. Suppliers can check this date by viewing the Request/Tender details (by clicking the magnifying glass icon).

To provide this information to a Supplier, please use this link to the same article in the VendorPanel Supplier's Help Centre: https://vendorpanelsuppliers.zendesk.com/hc/en-us/articles/900002557663-The-Buyer-s-Decision-on-Your-Response

If the Request or Tender has closed and the Supplier has responded, they can find the request and their response under the My Responses tab on the menubar.

When a Buyer submits their decision it will be visible within the Supplier's account. Their response(s) to that Request will then be moved from the Pending decision section of My Responses to either the Successful or Unsuccessful sections.

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The Buyer may decide to notify the Suppliers of their decision via email. If so, they will also receive their decision in an email notification once the request has been finalised.

Successful Responses

To the right of a successful response, they will see a What now? link. They can click this to view any comments left by the Buyer and the Buyer's contact details to discuss further.

Declined Responses

For an unsuccessful response, they will see a Why? button to the right. They can click this to view any feedback that the Buyer has left.