The Super Admin, Local Group Administrators, and Local Group Managers can all impersonate other accounts within your organisation, depending on their rights and access. Impersonating an account allows the admin/manager to have a full view and access to all aspects of the impersonated user's accounts (with the exception of viewing and editing an active Mult-Party Evaluation). It will allow them to see their activity and to make a change on their behalf (i.e. transfer a Request, or extend a closing date).
Below is a list of who the different user types can impersonate:
| Super Admin | All users in their enterprise. |
| Local Group Administrator | All Local Group Managers and Buyers in the local groups they own. They can also impersonate other Local Group Admins who also own a local group. While impersonating another administrator, they can view and impersonate the Buyers they manage. You can find more information on how this work here: Viewing another Local Group Administrator's account |
| Local Group Managers | All Buyers within their local group only. |
Please see the steps below on how to impersonate users:
- Super Admin or Local Group Admin: Select Local Groups and Users under the Admin Tools menu (either in the top menubar or on the homepage on the left-side menu).
Local Group Managers: Select Manage Buyers under the Admin Tools menu (either in the top menubar or on the homepage on the left-side menu). - Select to view where the particular user is placed in the relevant Local Group.
- When you find the relevant user, click the blue arrow icon to the right of the user and select the Impersonate this user option within the pop-up window.
