Complaints can be raised from the Complaints report tile on the dashboard. If this report tile isn't visible you can use the 'Add Reports' button at the bottom of the dashboard and find it from there. To add the report tile permanently to your dashboard you can press the star in the top right of the tile.
Workflow
The Complaint workflow is as follows:
- Log details
- Log reporter details
- Log outcomes
Screens
Details
Log the details of the complaint and generate a complaint letter using the detail on the record.
Reported by
Capture details of the reporter.
Outcomes
Log the outcome of the complaint.
