For various reasons, Suppliers can disengage from VendorPanel. Many of these Suppliers will want to continue receiving opportunities from your organisation, however, some of them may have abandoned their account in which case they would ideally not be visible to Buyers.

To assist you to keep clean supplier data, we have an automated process that works to identify abandoned Supplier accounts and remove them without impacting any of the response data associated with the account.

If your enterprise uses the VendorPanel Marketplace lists, this process currently runs by default on these lists.

This process can also be enabled on any internal Supplier Lists that are managed in your enterprise by the Super Admin or a Panel Administrator.

How it works

1. Once enabled, an email is sent to all Vendor Admins who haven’t logged in to their account for over 12 months, asking them to log in and update their profile.
   
   
2. One month later, Vendor Admins that have still not logged in are sent an email to notify them of the clean-up process and are asked to simply log in if they want to retain their account.
   
   Colleagues that are associated with the account are also notified and can arrange to transfer the Administrator account if appropriate.
   
   
3. One month following the previous email, the Vendor Admins and their Colleagues are given another opportunity to re-engage. It’s clearly communicated that if they fail to login, or fail to arrange a transfer of the Administrator account, the account will be removed in 21 days.
   
   
4. This process will continue to run and pick up any further Suppliers as they reach the 12-month mark since their last login.

Altogether, disengaged Suppliers are given 3 months to indicate their intent to remain a Supplier on VendorPanel by logging in. Those that fail to re-engage are removed from the platform.

Enabling the Process on your Supplier Lists

If you wish to utilise this process, it will need to be enabled on all of your internal Supplier Lists.

1. To enable the process, select Enterprise Supplier Lists under the Admin Tools menu (either in the top menubar or on the homepage on the left-side menu).
   
   
   
   
2. Click on the blue arrow to the right of the relevant supplier, and then click on the Edit this list option.
   
   
   
   
3. Select the Settings & Options step and choose Yes - Enabled for 'Enable the automatic removal of suppliers that have to logged in for 12 months?'. This appears under the Supplier Configuration section.
   
   
   
   
4. Select Save and Continue at the bottom of the page.
   
   
5. This will take you to the List Complete tab. Select Finish to save your changes.
   
   
6. Repeat this process for all of your Supplier Lists.